1. Get in there first
After a while we all recognise the type of numbers used by the nuisance callers that have been hounding you. It’s normally regarding some crap that your not fussed on i.e. PPI, conducting a survey ‘that’s not going to sell to you later, honest’ or joining an investment circle (whatever that is). We get 0203 numbers we don’t recognise quite a bit for example. So if you get called by what you think is a nuisance caller hit the accept button, and before they’ve said anything get in there first.
It goes like this:
Caller dials, you answer.
You: Hello is Dave there?
Nuisance Caller: Um…….
Yes, it confuses the stuffing out of most nuisance callers. Didn’t they call you? Why would you be asking to speak to someone? This will usually throw them completely off their script. They will respond with ‘I think you/I have the wrong number’ or perhaps hang up, regardless of either it provides you with an instant feeling of empowerment.
Ok, so the elephant in the room is what if there is a guy called Dave (or whatever name you choose to use – it’s your gig!) in the call centre and this caller puts you through in a confused panic? Well in this scenario it’s completely up to you regarding how you proceed, how much time do you have? Can you make out that you know Dave really well from a past experience you and Dave never shared? See if you can perhaps strike up a conversation with him/her (not ignoring the Davina’s out there). How far are you willing to push this? Your call, your empowerment trip….